Terms and conditions
Introduction
Welcome to Safari LUX. By accessing or using our website, you agree to comply with these Terms & Conditions.
Product Information
We aim to ensure all product descriptions, images, and prices are accurate. However, slight differences in color or appearance may occur due to screen settings.
Pricing
All prices displayed on our website are subject to change without prior notice.
Payments
We accept secure payment methods through trusted payment providers. Orders will only be processed after successful payment confirmation.
Intellectual Property
All website content including logos, images, text, and designs belongs to Safari LUX and may not be copied or reused without permission.
User Conduct
Users must not misuse the website, engage in fraudulent activity, or attempt unauthorized access to our systems.
Limitation of Liability
Safari LUX is not responsible for indirect damages or losses resulting from the use of our website or products.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
REFUND POLICY
Returns & Exchanges
Customers may request a return or exchange within 7 days of receiving eligible products.
Eligible Conditions
Returned products must:
- Be unused and in original condition
- Include original packaging
- Not show signs of damage or wear
Non-Refundable Items
The following items may not qualify for refunds:
- Worn or damaged products
- Customized items
- Final sale products
Refund Process
Once your return is approved and inspected, refunds will be processed to the original payment method within 5–10 business days.
Return Shipping
Customers may be responsible for return shipping fees unless the item received was incorrect or damaged.
Damaged or Wrong Orders
If you receive a damaged or incorrect item, contact us immediately with photos and order details for quick resolution.
TRACK ORDER
Track Your Order
You can easily monitor your order status using your tracking number provided after shipment confirmation.
How to Track
- Go to the Track Order page
- Enter your tracking number
- Click the “Track Order” button
- View your delivery progress and estimated arrival date
Need Help?
If you experience issues tracking your order, contact our customer support team for assistance.
Delivery Updates
Customers will receive email or SMS notifications regarding shipment updates and delivery status changes.